BeSure Group Ltd is registered in England and Wales with company number 12527359.

Be Sure Group Ltd is an Introducer Appointed Representative (Financial Services Register No. 951372) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.

BeSure Group Ltd is registered on the Gas Safe Register with registration number 650695. BeSure is a trading style of BeSure Group. BeSure Group is a group of companies that includes BeSure and Boiler Care Team.

Our Terms of Business

These are the ‘terms of business’ under which we operate and we strongly recommend that you read this important document which explains about our terms of business the service you are being offered and how you will pay for it. If you are unsure about anything contained in this document please contact us at your earliest opportunity.

Mode Of Communication

We will enter into communication with you through whatever means are convenient to you and us including face-to-face, telephone, e-mail and other acceptable electronic communication methods. All our communications will be in the English language.

Warranty

A copy of the warranty is available upon request, the length (in years) varies depending upon the package and product contained therein. Therefore the terms of the warranty is contract specific and may vary from time to time in order to remain compliant with current legislation. The warranty stated on the accepted quotation commences from the date of the installation of the boiler.

Our obligations pursuant to this clause are strictly limited to correcting boiler component failures where such correction is necessary to enable the boiler to function effectively and where it is possible to enable the boiler to function effectively through any such replacement.  For the avoidance of doubt, the warranty does not apply to any defects with system components other than the boiler for example but not limited to thermostats, time clocks and motorised valves.

The following are condition precedents for our obligations under this clause:

1) That the boiler in question has been subject to a Boiler Service no less frequently than once per year from the date of its installation.

2) A gas safe registered engineer carried out every Boiler Service.

3) That you have fulfilled all of your obligations to us under this agreement and/or any other agreement(s) that you have with us.

4) The Benchmark logbook must have been completed by the installer at the point of installation and retained on-site by the owner/occupier for inspection during an engineer visit.

5) Any failure must not be caused by contaminated water.

6) You pay a deposit if requested to do so for an engineer visit prior to any such visit. Such deposit will be repayable in full if the diagnosed fault is covered by the guarantee.

7) Any preventative works recommended by our servicing engineers are carried out within the timescale recommended (if applicable).

This clause does not affect your statutory rights.

Cancellation Policy

You are entitled to a “cooling off period” by law which means you have 14 calendar days from the day after you commission BeSure Group to provide a service to tell us that you want to cancel. If you agree to let us start the work before the cooling off period ends and then decide to cancel your agreement we reserve the right to charge you for our reasonable costs including but not limited to the retention of any administration fee which has been paid. This will enable us to recover or partially cover the costs of any goods installed in your property and or work already carried out. We may deduct our costs from any deposit you have paid or charge you separately.

Electrical Work

During installation, we will either supply and install new heating controls or reconnect your existing controls. If an electrical fuse spur is not easily accessible, we will leave the boiler on an extension lead, it is the customers responsibility to either arrange for their own electrician to fit a new fuse spur or notify BeSure Group prior to installation who can source an electrical at an additional cost.

Administration charge

Included within the total price of any boiler package is an administration charge which is currently £250 (two hundred and fifty pounds) excluding VAT. This charge may vary from time to time but is a condition of acceptance and any order placed without this charge added is not accepted. This charge represents our costs incurred in processing your order. Should you choose to cancel at any time including within the cooling-off period, we reserve the right to retain all or part of this charge if we have incurred costs. This charge does not affect your statutory rights and is distinctive from any deposit paid.

Termination Of Authority

You or we may terminate our authority to act on your behalf at any time without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any services already provided/transactions already initiated which will be completed according to this Terms of Business letter unless otherwise agreed in writing. You will be liable to pay for any transactions made or carried out prior to termination and any adviser charges or other fees which may be outstanding.

Our Prices

We practice fair and transparent pricing and our charges reflect any and all reasonable costs to undertake the work for you.  Prices can vary from property to property even for similar specifications due to specifics such as additional works together with seasonal promotional activity. Any price quoted is valid at the time of quotation and will expire if not accepted by you within 7 days. The quotation is subject to installation being completed place within 90 days from the date on which the quotation is accepted unless otherwise stated.

The price agreed does not include the cost of removing any dangerous waste material such as asbestos which we become aware of only when undertaking the work. We may recommend or you may choose to call a specialist contractor to do this work for you and when you have had any asbestos removed a clean air certificate must be provided before we will do any further work at your property.

Additional Work

You will be responsible for ensuring that before we start the work there is an adequate gas supply to your property. You may be required to take up carpets and floor coverings before we start the work and we will give you as much notice as possible if we need you to do so. You may decide to call a specialist contractor to do this work for you or in some cases we may agree to undertake this work for you at a cost at an agreed additional cost. It will be your responsibility to replace the flooring when the work is completed.

Reasonable care will be taken to carry out the work without causing unnecessary damage to your property and as such any damaged caused by negligence we undertake to make good at our cost. Any damage caused to fixtures and fittings or need for redecoration is your responsibility and is not included in the quotation unless otherwise stated.

Payment

If applicable any deposit is due to be paid when you place your order and failure to do so or any un-cleared or partial funds received will render the contract invalid. This does not affect your statutory rights. The remaining balance is payable once an installation date has been arranged. Upon completion, you will be asked to sign a satisfaction note to signify you are happy with the work. Paying a deposit is usually a condition of us accepting your order unless otherwise stated. The amount of the deposit may vary depending upon the method of payment you choose to use.

System faults

When we connect new equipment to your existing central heating system we cannot accept responsibility for any the cost incurred subsequently for the repairing or replacement of parts of your existing system unless we have been negligent in not realising that such damage may occur or the way we did the work caused the fault. We also do not accept liability if your central heating system does not function properly because the water pressure is variable or your water supply becomes inadequate. We will endeavor to account for these potential hazards but if we agree to undertake additional works you will be liable for the reasonable additional costs.

Converting to a combination boiler

If you are looking to convert from a standard boiler to a combi boiler there will likely be a pressure increase in your pipe work. This increase in pressure will exacerbate any existing/past leaks and can cause new leaks to appear. BeSure Group will attempt to rectify any identifiable leaks on site but will not be liable for any leaks that appear after installation on existing/old pipework. BeSure Group will attempt to remove any existing tanks/cylinders from your property however, if the tank cannot be removed due to size constraints, the tank/cylinder will be drained, decommissioned and left in the property for removal at a later date by the customer.

What To Do If You Have A Complaint

If you wish to register a complaint please contact us:

• In writing: The Complaints Manager BeSure Group Ltd, Unit 2E, Moorgate Point, Moorgate Road, Knowsley, L33 7XW.

• By email: hello@besuregroup.co.uk

We aim to resolve your complaint straight away but if we can’t we will write to you within 5 business days to tell you:

• Why we have not resolved your complaint

• Who is dealing with your complaint

• When we will contact you again

We will usually resolve your complaint quickly but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.

If we cannot reach an agreement with you

If we can’t agree on a solution within 8 weeks and your complaint relates to our credit brokerage service we will:

• Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision OR

• Issue our final decision letter which will explain our final position

Data Protection

The information you have provided is subject to the Data Protection Act 1998 (the “Act”). We process both manually and by electronic means your ‘personal data’ for the purposes of providing information administration and management. 

We may also contact you or pass your details to other companies associated with us to contact you (including by telephone) with details of any other similar products promotions or for related marketing purposes in which we think you may be interested.

The information provided may also contain ‘sensitive personal data’ for the purposes of the Act being information as to your physical or mental health or condition the commission or alleged commission of any offense by you any proceedings for an offense committed or alleged to have been committed by you including the outcome or sentence in such proceedings your political opinions religious or similar beliefs sexual life or your membership of a Trade Union.

An opt-out facility for processing such data and/or receiving marketing information by email, telephone, post or SMS is available by email at hello@besuregroup.co.uk.

If at any time you wish us or any company associated with us to cease processing your personal data or contacting you for marketing purposes please contact The Data Protection Officer on 0800 0086 9999, email us at hello@besuregroup.co.uk or in writing to us at BeSure Group Ltd. BeSure Group Ltd, Unit 2E, Moorgate Point, Moorgate Road, Knowsley, L33 7XW.

We will treat all personal data and sensitive personal data as confidential and will not process it other than for legitimate purposes. Steps will be taken to ensure that the information is accurate kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

Applicable Law and Jurisdiction

These terms of business will be interpreted and construed in accordance with English law and is subject to the exclusive jurisdiction of the English courts except if your address is in Scotland when the courts of Scotland shall have non-exclusive jurisdiction.

E&OE

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